Perris King's Resume Website

Perris King

I'm a technical support professional focused on solving problems, ensuring efficient operations, and supporting users' success.

Contact me at or through LinkedIn.

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Editorial Technical Support Specialist, (June 2013-Present)

  • Provide technical customer support and training for Meredith's publishing systems and software, including the Adobe Creative Suite and WoodWing publishing system
  • Assist with testing software updates, gathering user feedback, and communicating with vendors regarding bug reports and feature requests
  • Create and deliver user friendly documentation that supports and encourages best practices

Digital Asset Management Intern, (Jan. 2013-May 2013)

  • Conducted needs assessment to determine institutional requirements for a digital asset management system
  • Evaluated the IMA's current digital asset management system with a focus on simplifying workflows and facilitating long term resource storage and discovery
  • Researched existing systems (NetXposure, OpenText Media Management, Extensis Portfolio, MediaBeacon R3volution) based on the IMA's requirements, and presented reports to IMA system users

Support Center Consultant, (July 2011-May 2013)

  • Served as a technical advisor providing comprehensive computer support and advice for all levels of Indiana University students, faculty, and staff
  • Performed technical troubleshooting for IU's course management and document storage systems, Mac and Windows operating systems, email, and other IU affiliated services
  • Maintained accurate and up-to-date issue documentation and customer communication through a support ticket management system

Writing Tutor, California State University Fresno (Sept. 2009-Dec. 2010)

  • Tutored CSU Fresno students in writing and English
  • Prepared handouts to assist students with difficult writing concepts and directed students to relevant online resources

  • Programs: Adobe Creative Suite (CS5.5, CS6, and Creative Cloud), WoodWing, Oxygen XML Editor, Jira
  • Skills: XML, HTML, CSS, metadata standards, Section 508 web accessibility standards
  • Other Positions: Webmaster, Des Moines Young Professionals Connection

(June 2011-May 2013)

  • Master of Information Science Scholarship recipient. Successfully completed courses in section 508 web accessibility standards, JavaScript, database design, and information architecture

(Fall 2007-Fall 2010)

  • Bachelor of Business Administration (International Business Concentration). California Governor's Scholarship recipient

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